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Private Eyes, Public Websites

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New online resources, when employed appropriately, can help claims analysts form a "complete" picture of a claim and make timely and accurate decisions. However, insurance companies need to be strategic when determining how and when to use information from social media. This article shares tips for a successful investigation. 


Reprinted with permission of Canadian Underwriter, 2011.  

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The Author

  • Charles Déragon
    Director, North American Claims (former)
    U.S. Group Re 
    Send email > 

Summary

The explosion of social networking sites has resulted in an infinite amount of information available online, but claims analysts using this information must always keep relevance in mind. 
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  • Underwriting
  • insurance fraud
  • insurance fraud prevention
  • simplified issue
  • claims investigation
  • social media
  • medical underwriting
  • e-underwriting
  • tele-underwriting