RGA Hong Kong and Southeast Asia has a
strong presence in the rapidly growing Asian market. We serve more than 70 clients in
Southeast Asia, including Singapore, Thailand, the Philippines, Indonesia,
Malaysia and Vietnam. We have steadily increased our market share so that we
are now one of the market leaders in Hong Kong and Southeast Asia less than two
decades after commencing operations in this region.
We were ranked #1 in regional and
national NMG Consulting studies on the Business Capability Index for the Asia
Region (2014) and named “Life Reinsurer of the Year” by the
Asia Insurance Industry Awards (2008, 2012). We focus on providing the best
client services, being the most efficient in delivering innovative and
practical solutions, and adopting an aggressive pricing strategy. Our deep
understanding of the local insurance markets is another reason why we are one
of the most successful reinsurers in Hong Kong and Southeast Asia.
The Hong Kong office management team has significant experience
working with direct insurers in various roles. Having this knowledge of
the insurer’s perspective enables us to understand our clients better and thus
provide better solutions.
RGA’s vision is to have our clients consider a long-term relationship with RGA
integral to their business success, enhancing their prosperity by supporting
their financial and risk management capabilities. We realize this vision by
being the most client-focused life and health reinsurer.
We work closely with clients, sharing our global insights and expertise to help
them create specialized products, manage risks and capital, and succeed in
their markets. Whether a client wants to bring a new product to market, improve
its underwriting process and results, or better manage its risk and capital
through financial solutions, our team can help clients realize their business
In each year from 2008 to 2014, we were top-rated on the Business Capability
Index in Hong Kong and Southeast Asia, according to NMG Consulting’s Life and
Health Reinsurance Programme. The BCI is a composite index that measures the
satisfaction of direct insurers with the relative capabilities of reinsurers’
effectiveness across several key areas: business acquisition, relationship
management, operational management, technology deployment, product management,
and the breadth and delivery of products and services.
Products and Services
With our local expertise and access to RGA’s global resources, RGA Hong Kong
has extensive product development capabilities in both conventional insurance
and takaful (also known as Shariah insurance).
Rather than asking clients to adjust their needs to fit our products, we tailor
our products to fit our clients’ needs. And our experts continually research
mortality/morbidity trends to strengthen our position as the market leader in
insurance solutions. For example, we are in the forefront of offering product
development support on new generations of critical illness and protection
products to our clients throughout Hong Kong and Southeast Asia.
We support our clients in developing new products for multichannel distribution
avenues such as bancassurance, direct marketing, telemarketing and online
marketing. We also are the leader in the high net worth market, helping our
clients to serve their high net worth and affluent customers. I addition, we
offer financial solutions expertise and capital-motivated reinsurance to help
clients manage their financial risk and improve their capital position.
RGA Hong Kong has the most experienced underwriting teams of any reinsurer in
Hong Kong and Southeast Asia. Clients come to us for facultative underwriting
with sound decisions, quick turnaround times and effective underwriting
solutions. We help our clients develop up-sell and cross-sell programs and
specialize in designing specific underwriting approaches for different
Many companies in Asia are attracted by the High Net Worth (HNW) opportunity.
Continued high growth rates are expected in the future, with growing Asian
wealth, growing awareness of this form of insurance and growing private bank
distribution networks. RGA has been in this market since 2003. We are the
leading reinsurer in this market, and in addition to providing strong support
in product development, we have coupled our HNW strategy with the best
underwriting service possible in these areas:
Using case studies,
training in product concepts and underwriting knowledge for distribution
updating underwriting guidelines
RGA provides the
Global Underwriting Manual (GUM), which is an Internet-based underwriting
manual that is updated regularly based on the latest research. Our GULF Academy
program enables participants to provide leadership in developing underwriting
teams and creating effective risk management strategies. GULF is not only a
proven risk management training program, it is also a flexible learning
framework supported by more than 80 training modules that can be tailored for
underwriting, claims and related personnel at all experience levels.
We hold an annual Underwriting and Claims Seminar which is a gala conference
that features experts from around the world speaking on topical issues of
interest to our clients.
We also offer AURA (Automated Underwriting and Risk Analysis), the premier
e-underwriting solution in the industry. It enables real-time underwriting at
points of sale, from agents’ laptops or iPad® to bank counter and online
applications submitted from the applicant’s own home or office. URA helps
insurance companies improve data-gathering from the application, ensure
consistent underwriting decisions, lower underwriting costs and reduce policy
issue timelines in order to increase placement rates.
RGA Hong Kong offers a host of value-added services to benefit our client,
including support in experience studies, Voice of the Channel research, and
process and underwriting reviews, just to name a few. RGA Hong Kong team
members also conduct client training sessions and seminars, sharing their
knowledge and expertise in marketing, product development and underwriting with
members of the life insurance industry in Hong Kong and Southeast Asia.
We invite you to contact us to
learn more about how we can meet your reinsurance needs – whether you want to
bring a new product to market, improve the performance of an existing product
or better manage your risk and capital through financial solutions.