Most life insurance sales processes today include tele-interviews, during which health data is collected from customers.

The AURA Call Center module revolutionizes this process by improving data disclosure and providing on-the-spot decisions.

During telephone interviews, AURA Call Center presents a series of reflexive questions that guide the interviewer. The question-and-answer process allows interviewers to focus on each applicant's unique characteristics, extracting critical information necessary for effective underwriting.

When the interview is complete, AURA produces a decision. If the case is “clear”, the decision can be routed to any location an insurer requires, including to the interviewer. If, however, the case needs review, AURA provides the underwriter with detailed information both about the customer’s disclosures and recommended underwriting requirements.

Features
AURA Call Center features include:

• Call scheduling, interview scripts, call notes and call rescheduling
• A time-zone translation capability, allowing AURA to schedule phone calls effectively when the Call Center representative and customer are in different time zones
• If the applicant needs to interrupt the tele-underwriting interview, AURA can reschedule the time of the next call while the customer is still on the phone