Account Management
Our account management staff is dedicated to excellence in administration and customer service and is ready to provide:
- Primary point of contact for contract and premium administration
- Administration flexibility and simplification
- Periodic account reviews to ensure accuracy
- Day-to-day customer support
Actuarial
Our Reinsurance Disability Product Actuary is focused solely on disability reinsurance and works closely with our team's other disciplines and is supported by an actuarial student. They can perform analysis or provide peer review of studies on your block's experience, reserving methods and pricing.
Examples of the type of work we've assisted clients with are:
- Reserving methodologies -- including CGDT implementation, reviewing GAAP and statutory termination and interest rate assumptions
- Claim termination rate studies -- actual vs. expected
- Monte Carlo claim modeling -- used to determine appropriate block retention levels and appropriate credibility factors for experience rating purposes
- Pricing for special risks -- creating pricing models for special situations and innovative insurance and reinsurance products
- Manual rate review
- Adequacy of key pricing factors
- Product development assistances
- Block management advice (dashboard reports, key metrics)
Read more about RGA Actuarial Services Claims
- Operational and Claim file review
- Focused Assessments
- Rehabilitation case management operational review
- Change in definition process and procedures evaluation
- Psychiatric Disability - operational review
- Medical Case Management -operational review
- Targeted claim review only
- Training and Education
- A Serious Game: a web-based, interactive case management simulation designed to train and educate disability case managers
- Reinsurance 101 - Overview of Reinsurance
- Other Ad Hoc Training
- Roundtables
- Focused discussions with claim and other disability management staff
Relationship Management
- Customized Service Strategy visits every 12-18 months
- improve efficiencies
- identify new potential services
- Managed Client Service Tracking system
- ensures timely response and follow through on all RGA service commitments
- Updates on Current Market Trends
- Relevant up-to-date market intelligence delivered to clients on a regular basis
Client-Driven Research Services
Our research department was established to help clients use the combined knowledge of our large network of LTD insurers.
- Client-Driven Surveys
- Industry surveys on various topics of interest to our colleagues in Canada and the U.S. The detailed results, shared only with participating companies. All information is released in a confidential format.
- Client-Driven Topical Research
- Topical Newsletters
- RGA MarketView
- RGA Life and Disability Forum
- RGA Disability Notes
- Claim Benchmark Survey:
- The only industry survey of its kind specifically designed by and for group disability claims management.
Click here for access to a list of surveys conducted for the Group Disability Market. Read more about our Client-Driven Research Services Underwriting
- Facultative Underwriting Consultation and Risk Review
- Operational or File Review
- Each review is tailored to meet the specific needs of the client.
- The review is followed by a report outlining strengths and challenges with suggestions for areas of improvement.
- Workshops and Training
- Examples include: large case underwriting, financial underwriting and credibility applications