Account Management

Our account management staff is dedicated to excellence in administration and customer service and is ready to provide:

• Primary point of contact for contract and premium administration
• Adminis​tration flexibility and simplification
• Periodic account reviews to ensure accuracy
• Day to day customer support

Actuarial

Actuaries are dedicated to the Life, Accident and Specialty Reinsurance team and are available for advice and consultation on a variety of issues. Examples of the type of work we've assisted clients with are:

• Reserving methodologies - including waiver of premium analysis, comparisons to the Krieger table or RGA's internal experience, and IBNR methodologies.
• Monte Carlo claim modeling - used to determine appropriate block retention levels and appropriate credibility factors for experience rating purposes.
• Pricing review - industry factors, rater assistance, rate slope analysis and new product review.
• Risk Management - risk concentration services and mapping.

Read more about Actuarial Services

Claims

We offer advice and technical support to assist with:

• Operational and Claim file review
• Focused Assessments
• Life Waiver of Premium claim and case management review
• Training

Relationship Management​

Our team is customer-focused and committed to coordinated, effective interaction with your staff. You can count on us to:

• Manage service strategy and delivery to ensure timely responses and
  follow-through
• Develop customized service strategies based on clients' priorities and initiatives
• Provide access to market trends and industry knowledge

Client-Driven Research Services

Our research department was established to help clients use the combined knowledge of our large network of life and accident insurers.

We conduct industry surveys on various topics of interest to our colleagues in Canada and the U.S. The detailed results, shared only with participating companies, help our clients make market-wise decisions and develop policies and procedures that are consistent with current trends. All information is released in a confidential format. RGA has published findings on a broad array of life and health issues -- topics of current interest dominate all of our research efforts.

In addition to formal surveys, we conduct informal surveys on specific areas of interest to our clients, provide research assistance and attend or participate in numerous seminars and industry meetings. Whenever possible, we help 'connect' our client's professionals with their counterparts in the industry.

Click here for access to a list of surveys conducted for the Life, Accident and Specialty and Group Disability Market.

In addition to our widely respected industry surveys, we also offer the following research and development services:

• Formal and informal topical research
• Tracking and identification of key issues and trends

Read more about Client-Driven Research Services

​Underwriting

Facultative Underwriting Consultation and Risk Review

RGA's Underwriting Consultants have worked in a variety of capacities with major life and accident carriers in the industry. In addition, they are in frequent contact with underwriters at client companies, allowing them to keep abreast of current issues and trends in the industry.

Your assigned consultant serves as the primary contact for your underwriting needs with additional support from other underwriting consultants as needed, providing you with underwriting consultation at all times.

Workshops and topic specific roundtables
Our staff provides workshops and roundtable meetings tailored to your needs. Some examples of these topics are:

• Market trends
• Current challenges in the market
• Ma​rket share
• Demographic trends
• Economic outlooks
• New products or product changes in the market

Additional value added services

• Plan design and policy review
• Pricing and renewal strategies
• Experience rating methodologies
• Large case and special risk underwriting
• Periodic review of underwriting guidelines

Risk Management Services​

Today it's clear that the threat of terrorism or a natural disaster has to be considered when assessing risk. Unfortunately, the catastrophe coverage that once served as a safety net for protecting and managing net retentions is now scarcer and more expensive. With fewer options available for managing exposures, the need to better understand the potential for concentrated risk is critical.

RGA risk management service experts are available to assist and advise risk management teams at client companies through:

• Methodologies for calculation of risk concentrations
• Use of unique database to track volume at locations with various risk profiles to assist clients in risk management
• Data mapping

Read more about our Risk Concentration Services, including "Five Steps to Better Risk Management."

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