nib launches Australia's first health insurance chatbot. Press release, December 8, 2017.
Nib health funds (“nib”) introduced nibby, a chatbot that will help customers with their health insurance questions. nibby is integrated into nib’s web platform and is designed to offer improved customer services while directing customers to the right sales or claims staff.
Boundlss builds health AI. Business News, November 20, 2017.
Boundlss intends to market its artificial intelligence health app to insurers across the globe. The Boundlss app is sold on a subscription basis to life and health insurers for a two- or three-year contract.
Facebook chatbot launched to compare life quotes. Asia Insurance Review, October 23, 2017.
Alfred is a Facebook Messenger chatbot that compares life insurance quotes in real time. Alfred will respond within five minutes of messaging to answer questions and provide quotes.
Local insurance firm launches e-platform. Phnom Penh Post, November 6, 2017.
Cambodian Investment Management Insurance Agent (CIMIA) plans to launch the country’s first online insurance quote system. Customers will be able to get quotes on an array of insurance products including health insurance.
CIMIA hopes to add a life insurance partner during the first quarter of 2018 to broaden its product mix.
15 seconds to create and compare: Humania Assurance launches a new web application that allows you to create and compare a HuGO term life. Canada NewsWire, December 5, 2017.
Humania Assurance introduced its new web application, www.hugomepropulse.ca. It allows advisors to create and compare a term life insurance quote within 15 seconds. The site also allows the comparison between the HuGO product and other Canadian life products.
Canadian insurtech Finaeo launches AI chatbot Domo. Coverager, November 9, 2017.
Finaeo is offering its chatbot called Domo which was developed to help advisors quickly obtain quotes for critical illness or term life insurance.
League's expansion to offering insurance was a “bet-the-company” moment. The Globe and Mail, October 16, 2017.
League’s smartphone app and website offers customers a 100% digital experience. Employers can tailor the solution to their employees’ health and insurance needs.
Why WeChat is the Swiss Army Knife of the Chinese digital world. Medici, November 30, 2017.
Tencent’s WeChat was released in 2011 and now has close to 938 million active users. To get an understanding of the current capabilities of WeChat, and why it is so popular in China, imagine WhatsApp combined with Facebook, Instagram, Twitter, Skype, Tinder, eBay, PayPal, Uber, Google Maps, Slack, Apple Pay and many more apps used by Western consumers. WeChat allows users to do everything from communicating with friends, booking doctors’ appointments, hailing a ride, or paying bills.
Shift Technology raises another $28 million to prevent fraudulent insurance claims. TechCrunch, October 23, 2017.
With the use of artificial intelligence and large data sets, Shift Technology is able to detect patterns and identify fraudulent insurance claims. It is a software-as-a-service platform designed for insurance companies.
Wesurance to roll out HK’s first AI-powered insurance app. InsuranceAsia News, November 28, 2017.
The app has an artificial intelligence-operated virtual assistant called “Amy”. Amy will assist clients in buying and choosing a policy. The app features electronic know-your-customer (eKYC) capabilities and facial recognition technology.
Bajaj Allianz Life Insurance launches digital branches through Mosambee. Press release, December 6, 2017.
Mosambee’s handheld device assists clients with the payment of premiums, checking claims status, and locating branches.
Bajaj Allianz aims to offer instant solutions via digital platform. Financial Express, November 15, 2017.
Life Assist is a digital platform that provides 24/7 life insurance solutions for customers. A virtual chat assistant called BOING has also been launched.
Tata AIA Life launches “Eazy Connect.” The Hindu Business Line, October 5, 2017.
Tata AIA Life introduced Eazy Connect, a chatbot that will be available through social media platforms to offer answers to customers’ frequently asked questions.
HDFC Life launches service bot Neo. The Times of India, October 3, 2017.
Neo is a servicing bot for Twitter that uses artificial intelligence for customer service. Neo will be able to answer policy-related questions through social media channels.
Universal Sompo launches mobile app to sell products. Banking Frontiers, November 17, 2017.
The mobile app will allow policies to be issued from a new point-of-sale channel.
Medbit is Zocdoc for Africa. TechCrunch, October 25, 2017.
Medbit is a start-up that connects patients with health care specialists through a mobile app. It does not charge a subscription fee. Services offered include doctor discovery, scheduling, communication, and payments.
Industry first for Malaysian fintech . Finews Asia, November 23, 2017.
Jirnexu has been approved to compare, sell, process payments, and issue e-policies for insurance products. Term life insurance policies will soon be available via their financial comparison site, RinggitPlus.com.
AIA launches first insurance chatbot in Malaysia. Press release, November 2, 2017.
AIA Bhd. launched Ask Sara, an artificial intelligence-powered chatbot. She will provide instant real-time answers to agents’ questions via Facebook Messenger.
Mapfre MSV Life unveils Insure and Save loyalty scheme. Times of Malta, December 3, 2017.
Mapfre MSV Life, a Malta-based life insurer, has launched Insure and Save loyalty scheme for its customers.
The app can be downloaded from the App Store and Google Play. Clients will receive notifications regarding discounts in their vicinity, and can search by brand, locality, and preferred outlets.
Dutch health insurer Menzis launches a new health platform including apps powered by dacadoo. Press release, October 18, 2017.
Menzis SamenGezond, is a next-generation mobile health platform featuring apps, powered by dacadoo. It is being launched to Menzis members and non-members in the Netherlands.
DBS Bank lays path for instant claims payment. Asia Insurance Review, November 2017.
IDEAL RAPID is an innovative solution to provide seamless, real-time access to banking services such as payment/collection, through the use of API. IDEAL RAPID could be used to provide instant claim payments.
Lala World raises US$2M Series A To bring blockchain to the unbanked. CoinJournal, October 31, 2017.
Lala Wallet is an Ethereum- and Hyperledger-based platform offering services such as peer-to-peer transfers, global remittances, local and international bill payment, and peer-to-peer lending. The Lala payment card will be linked to the digital wallet.
OUTsurance offers instant death cover with a selfie on relaunched app. Press release, December 1, 2017.
OUTthere is an on-demand life insurance product that provides accidental death and injury cover.
Customers must answer only five questions and provide a selfie to prove that they are indeed alive.
Nedbank Insurance launches chatbot. Cover, October 2, 2017.
NIC, Nedbank’s insurance chatbot, will provide online insurance quotes within minutes. In the future,
NIC will be enhanced so customers may submit claims and post questions or complaints. NIC is available 24/7.
Robots have more jobs to do in Korea. Pulse, October 12, 2017.
Woori Bank added Pepper, a customer service robot, to its staff at its headquarters location. Pepper is equipped with a voice recognition system and is able to answer simple questions. Pepper will provide customer service support, greet customers, and introduce events.
Tata Consultancy Services and Generali Switzerland launch new digital insurance platform. Press release, November 17, 2017.
MyGenerali is a multi-channel digital customer portal and mobile app. The app allows customers to view their insurance policies at a glance. It also provides new quotes and displays claim notifications.
Du introduces mobile medicine platform CarePassport. GulfBase, October 11, 2017.
Du introduced a mobile health platform called CarePassport. CarePassport allows patients to have control over their medical records. The app is also able to find nearby hospitals based on a client’s location, and remind patients of their medical appointments.
Zurich launches “selfie” app to encourage financial planning. Press release, November 21, 2017.
Zurich launched a selfie app called FaceQuote. After submitting a selfie to FaceQuote, a customer will receive an estimate of how much life cover would cost per month based on his/her perceived age in the photo.
Charles Taylor InsureTech launches the world’s first cloud-based life, health, and protection insurance platform. Press release, November 15, 2017.
Charles Taylor InsureTech introduced an innovative cloud-based life, health, and protection core insurance platform. Life, health, and protection insurance companies can use InsureTech’s platform to deliver and scale up new products more quickly.
Healthtech startup DoctorLink picks up backing from Eight Roads for its digital triage and advice tool. TechCrunch, October 24, 2017.
DoctorLink, is a U.K. startup that provides medical practices with a clinically approved digital triage and advice tool. DoctorLink is launching its platform to be integrated into National Health Service (NHS) general practice (GP) surgeries in an effort to reduce doctor appointment times.
Insurtech start-up Wrisk is raising £500k to expand ‘macroinsurance’. GrowthBusiness.co.UK, October 23, 2017.
Wrisk plans to launch a smartphone app that will digitize insurance purchasing, policy maintenance, and claims.
It will cover different types of insurance, including health insurance, on its mobile app.
Zurich launches new wellbeing app for employees. Press release, October 23, 2017.
Workplace Options, Zurich’s employee assistance program, is now available via the iConnectYou app. Employees can now access information on a range of interpersonal and workplace topics.
Humana unveils mHealth app for medication management, adherence. mhealthIntelligence, December 19, 2017.
RxMentor is Humana’s mobile tool to help clients with their medication management and adherence. The app houses information on all the medication a client takes, including over-the-counter medications, vitamins, and herbal medications.
Can I retire today? Check your smartphone for MassMutual's answer. PR Newswire, November 28, 2017.
The RetireSMART’ Ready mobile app helps customers identify the progress they have made within their 401-k and defined contribution plans, and to better assess their retirement readiness. The app can provide a snapshot of a prospective retiree’s readiness at specific ages.
CONCIERGE KEY Health beta app now available in Apple store. PR Newswire, November 2, 2017.
CONCIERGE KEY Health is the first mobile app-based service providing on-demand access to urgent-care clinics, hospitals and elite physician specialists. It will be made available to the public in early 2018.
Haven Life launches emergency services app, LifeLink, to provide protection beyond life insurance. PR Newswire, November 1, 2017.
LifeLink is a smartphone app that connects a customer immediately to 9-1-1 dispatch services, instantly sharing an accurate location. The LifeLink app uses cloud telecommunications and data analytics to connect users to emergency dispatchers over multiple channels, even in situations where connectivity or bandwidth is compromised.
Hixme announces new online insurer profile database tool. Markets Insider, November 1, 2017.
Hixme’s new Insurer Profile Database Tool gathers and synthesizes data from nearly 200 insurers to help clients compare insurers,
Spot the new life insurers. Coverager, November 1, 2017.
SPOT’s mobile app offers customers the chance to purchase short-term life insurance for a nominal fee, covering activities such as skydiving, surfing, and scuba diving.
AI-powered chatbot helps users improve mental health. HealthTechInsider, October 24, 2017.
India start-up Touchkin has created Wysa, an emotionally intelligent chatbot to support behavioral health. The bot uses cognitive-behavioral techniques (CBT) to guide empathic conversations.
Anthem Blue Cross to launch integrated digital benefits and health engagement platform. Press release, October 18, 2017.
Engage is a new health engagement platform that creates a personalized member experience. Engage offers a mobile digital solution that brings together employees’ key health and benefits information.
Grange Insurance releases mobile app for customers. Press release, October 18, 2017.
Grange Mobile gives customers 24/7 access to Grange. The app allows customers to view policy information, make a payment, and contact an agent.
WellCare mobile app offers convenient healthcare information for South Carolina Medicaid members on the go. PR Newswire, October 4, 2017.
The MyWellCareTM app is free and helps customers find a provider, locate nearby hospitals, and access wellness services. The app is also available in Spanish.