Kiwi Founder launches Pilotbird, an insurance analytics product company. IIR, October 19, 2020. Pilotbird is a lifestyle analytics solution that leverages social data to help life insurance companies with risk scoring, customer acquisition, and claims verification. Its products include Pilotbird Lifestyle Risk Scoring, Pilotbird Engage, and Pilotbird Revocation.
Fidelity Life dials up customer experience with new PureCloud telephony solution. Scoop.co.nz, November 15, 2020.
Fidelity Life has successfully deployed a new PureCloud telephony solution that will ultimately help the company deliver an improved experience for its customers and independent financial adviser partners.
Introducing Application Concierge, a new service to support smooth on-boarding. Press release, November 4, 2020.
Integrity Life’s new Application Concierge enables a faster application process and better communication with advisers. Additionally, every application has a dedicated underwriter to ensure consistency and one point of contact.
Sun Life partners with API platform Noyo. Coverager, November 02, 2020.
Sun Life Financial has partnered with Noyo, an API (application programming interface) platform for improving the speed and accuracy of health insurance data exchange.
RSA Canada ups digital transformation with launch of online chat tool. Insurance Business Canada, December 17, 2020.
Claims Ami is a new online chat tool designed to answer simple questions quickly. Brokers and customers can chat with an agent about open claims.
Manulife, Brinc launch program seeking startups to improve customer health and financial well-being. Press release, December 10, 2020.
The Manulife BOOST program gives startups from around the world the chance to pilot their technology with leading international insurer Manulife. The program helps insurers fine-tune their product offerings and potentially scale up their solutions to reach millions of customers in Asia. Selected startups will get to work closely with business and tech leaders at Manulife on proofs of concept to validate and potentially scale their solutions.
Sun Life partners with PlanSource to deliver superior benefits experience with enhanced digital capabilities. Yahoo Finance, October 29, 2020.
Sun Life has partnered with PlanSource to amplify the benefits experience for HR leaders through streamlined and automated enrolment capabilities. The PlanSource boost program aims to eliminate some of the manual aspects of the benefits administration program. PlanSource and Sun Life will develop APIs on evidence of insurability, benefit plan configuration, member portal and provider directory.
Ping An launches artificial intelligence-assisted clinical decision support system for gastroesophageal cancers. PR Newswire, December 16, 2020.
Ping An announce the launch of the artificial intelligence (AI)-assisted clinical decision support system (CDSS), AskBob Cancer for Gastroesophageal Cancers. AskBob Doctor is an intelligent digital platform developed by Ping An to provide precise clinical decision support and communications. AskBob Doctor covers more than 15,000 diseases overall and can diagnose 85 common diseases with 90% accuracy.
Ignatica, DouBao and EasiTech ink deal to digitize APAC insurance sector. Press release, December 3, 2020.
The plan is to integrate the DouBao Digital Cloud, EasiTech Mobile Application, and the Ignatica platform to craft a new platform. The platform will speed up new insurance product launches and ongoing product administration and management.
ICICI Lombard and PLUM partner to provide India’s first technologically powered group health insurance products.Healthworld, December 9, 2020.
ICICI Lombard General Insurance has partnered with Plum to co-create India’s first technologically backed group health insurance products. This partnership will use the latest technologies to improve four major areas of group health insurance: real-time pricing, onboarding, policy management, and claims.
FWD Life introduces new “eServices” feature through FWD MAX app to enhance customer experience. Press release, October 15, 2020.
FWD Life introduces its new eServices feature enhancement to the FWD MAX mobile app. The feature provides a complete and seamless digital experience. The services available on FWD MAX include the ability to access customers’ documents online, digital submission of a claim, the ability to switch funds, withdraw funds, top-up, and change payment of beneficiary.
360F and Fi Life launch profiler for Malaysia. DigFin, December 14, 2020.
The 360-NeedsProfiler is an online tool that allows users to self-discover their financial needs. It is based on Malaysian demographic and mortality data and 360F’s personalized prediction algorithms.
AIA and ZA Tech form regional digital technology partnership. Press release, December 9, 2020.
This technology will enable AIA to attract new customer segments with innovative and personalized products to meet their growing protection needs. The first initiative will be launched in Malaysia, where AIA General Bhd today announced a new digital insurance plan sold through Shopee, a leading online shopping platform.
MAPFRE MSV Life goes live with Sapiens’ CoreSuite for Life and Pensions. Press release, November 16, 2020.
MAPFRE MSV Life p.l.c has gone live with Sapiens’ life and pension core suite and digital solution. The cloud-based platform enables functionalities including policy administration, digital portals, and advanced analytics.
Jubilee Life partners with Ozoned Digital to enhance digital customer experience. Daily Times, October 13, 2020.
Jubilee Life Insurance has entered in an agreement with Ozoned Digital to innovate its digital customer experience. Jubilee Life Insurance will introduce multiple digital interfaces to service its customers.
DocDoc and SpesNet partner to offer digital health ecosystem to insurers. Life Insurance International, December 1, 2020.
DocDoc will integrate SpesNet’s digital TPA technology with its telemedicine platform and AI-powered doctor discovery platform, Heuristic for Outcome, Price and Experience (HOPE). The platform will match policyholders to suitable healthcare providers. The integration will allow the provision of cashless services, and seamless claims processing to payers.
Sun Life launches remote online medical exam (ROME). Yahoo News. October 5, 2020.
With ROME medical examiners will perform online medical examinations through a videoconferencing tool. Customers will be able to use this service when applying for insurance online or a reinstatement of their policy.
INSTANDA launches in Africa. Life Insurance International, October 14, 2020.
Customer and policy management platform INSTANDA has launched its first insurance market product in Africa. The product was launched in collaboration with its newly onboarded client Standard Bank South Africa. Standard Bank chose INSTANDA’s no-code, cloud-based platform to enable better agility and autonomy in product management and digital distribution.
Royal London introduces signature-free beneficiary nomination. Press release, November 12, 2020.
Royal London has introduced a signature-free beneficiary nomination to its life and critical illness covers on its ‘personal menu’ plans. The provider said beneficiary nomination provided a simpler alternative to using a trust.
VitalityLife revamps underwriting process. Press release, October 14, 2020.
Vitality’s Evidence Analyser will enable Vitality’s nurses to upload the results of member blood tests to the newly developed Evidence Analyser during the screening. The Evidence Analyser will interpret the results and provide an underwriting decision within minutes.
New York Life launches new online portal for long-term care policy owners. BusinessWire, December 15, 2020.
The Long-Term Care Center is a new online portal for long-term care insurance policy owners. It is available to policy owners who sign on to the MyNYL online service platform on newyorklife.com. The portal will allow policy owners to start an LTC claim, track an eligibility decision, and review and submit claims.
Bankers Life uses new software to provide customers an interactive retirement income planning experience. PR Newswire, November 10, 2020.
Bankers Life in collaboration with RetireUp launched a software tool that provides customers with more personalized assistance with retirement income planning. Clients receive a personalized review to show their variable and guaranteed income streams, hypothetical investment outcomes, and budgets for future expenses, such as long-term care.
Bestow launches Protect API, bringing 100% digital life insurance to partners. PR Newswire, November 9, 2020.
The Protect API enables companies to directly offer life insurance coverage within their apps or sites, with complete control of the customer experience. The API allows the insurer to collect all the information required to underwrite, provide an instant decision on eligibility and, if approved, issue a life insurance policy without a customer ever leaving their app or website.
CloudMD Launches CloudMD On Demand Online Telemedicine Service. Globe Newswire, October 8, 2020.
CloudMD On Demand is an online, virtual care service for insurers to offer easier, more convenient access to virtual telemedicine. It offers a simplified, seamless solution with access to quality healthcare and exceptional patient experience wherever and whenever patients need it.
Quility launches a digital platform. Coverager, October 8, 2020.
Quility provides its clients with convenient access to expert advice and support when shopping for and purchasing life insurance. If a client prefers to purchase a policy online, Quility provides a 10-minute digital application that generally requires no medical exam.
Fenris announces new Life Insurance Prefill API. PR Newswire, October 7, 2020.
Life Insurance Prefill is Fenris’s latest API, which helps clients streamline and personalize the application process online or with agents.