Technology

Canada

League and Loblaw bring next-generation digital health platform, PC Health, to customers. PR Newswire, October 15, 2020.
The PC Health app is a new personalized digital health app designed to improve how Canadians access and navigate healthcare. The partnership will combine the power of League’s cloud-based health platform and Loblaw's robust healthcare network, customer reach, and world-class PC Optimum loyalty program.

India

NSDL Payments Bank joins hands with HDFC ERGO to offer customized insurance solutions to customers. NewsVoir, November 20, 2020.
HDFC ERGO General Insurance Company and NSDL Payments Bank Limited announced their partnership to offer a whole range of general insurance products to the bank’s customers. HDFC ERGO will offer health insurance solutions via a digital platform.

InsuranceDekho launches mobile app ‘ID Edge’. NFA Post, October 29, 2020.
ID Edge will allow individuals, including insurance partners, to sell insurance through its seller platform. The app allows insurers to keep track of their business leads, fulfill inspections, issue policies, raise service requests, and track upcoming renewals.

PFI Mega Life ties up with Senseforth.ai; launches customer service conversational experience on web and WhatsApp. Business Wire, October 7, 2020.
PFI Mega Life launched a customer service conversational experience ‘Meli’ on web and WhatsApp channels, in collaboration with Senseforth.ai. Meli, an AI chatbot, helps customers with details about their policies, fund value, fund type, date of payment, and premium amount.

Greece

Generali Hellas has launched pioneering digital health engagement app, My Health IQ, in conjunction with dacadoo. Press release, November 19, 2020.
Generali Hellas, in partnership with Swiss insurtech dacadoo, has released an innovative digital health engagement platform to encourage its insured members to adopt a healthier lifestyle. My Health IQ app was released in Greece in November 2020.

Japan

Nippon Life Insurance Company launches avatar-based sales rep training program, powered by Sensely. Coverager, October 20, 2020.
Japan's leading life insurance company incorporates interactive voice-driven technology to enhance and extend sales representative experience.

Malaysia

Boost introduces a new way to buy insurance protection in app. Bernama: The Malaysian National News Agency, December 4, 2020.
The payment platform provider expanded its micro-insurance offerings to include general and life insurance. The two new micro-insurance plans are GeneralProtect and LifeProtect. Upon diagnosis, users will receive RM200 daily hospitalization cash assistance up to 60 days and RM20,000 financial assistance upon death due to COVID-19.

Mexico

HMO AG introduces its COVID-19 B2B solution in South America. PR Newswire, October 16, 2020.
HMO AG offers B2B solutions for distance warning and contact tracing in connection with the COVID-19 pandemic. The solution Budyguard is a two-stage concept. The beacons, called “Budies,” measure the distance between each other and send an alarm (vibration, LED, sound) if the recommended minimum distance of 1.5 to 2 meters is not maintained. The beacons are worn on the wrist or around the neck. The Budies remember the registered encounters. The solution has already been rolled out to a company in Mexico.

Myanmar

MPT launches “MPT U-Life Digital Insurance” in partnership with GGI Nippon Life and AYA SOMPO Insurance for Health Insurance and Personal Accident Insurance. Press release, October 19, 2020.
MPT U-Life Digital Insurance provides comprehensive coverage for general healthcare and personal accident protection for its customers. MPT is partnering with GGI Nippon Life to offer health insurance called Zi Wa Ka and with AYA SOMPO Insurance for personal accident insurance called Thet Taw Saunt for MPT SIM users. Both these products can be purchased digitally from home.

Philippines

Galileo Platforms blockchain first with Singlife Philippines launch. Taiwan News, October 29, 2020.
Galileo Platforms joined with Singlife Philippines, a mobile-first life insurer from Singapore, and GCash, the largest e-wallet in the Philippines, to launch a platform for life insurance products. Galileo Platforms supports all types of retail insurance -- medical, life, and general.

South Korea

Kyobo Life Insurance develops insurance screening system based on artificial intelligence. Business Korea, December 4, 2020.
Kyobo Life has developed an artificial intelligence (AI)-based insurance screening system. The system creates risk assessment criteria by self-learning data. It covers six types of claims, including indemnity, hospitalization, and outpatient treatment.

South Africa

Uber Eats and Medicare to launch South African-first pharmacy offering. TechMarket, October 20, 2020.
The Uber Eats app will now provide access to over-the-counter medication (self-medication), including schedule 1 and 2 drugs, for delivery without leaving home. If a customer needs to talk to a pharmacist, a telephone service is available.

Switzerland

Credit Suisse teams up with AXA for digital app. Reuters, October 21, 2020.
Credit Suisse is teaming up with AXA to offer financial products on the Swiss bank’s new digital banking app. Insurance products will be available to clients in 2021.

Thailand

ThaiSri Insurance selects Juniper Networks to power their AI-driven network enabling its digital-first customer experience transformation. GlobeNewswire, December 1, 2020.
ThaiSiri selected Juniper Networks’ AI-driven solutions to upgrade and automate the management of its network infrastructure. ThaiSri can now centrally manage and orchestrate devices and services, substantially reducing complexity. This has enabled the insurer to quickly deliver new applications and services to the market, while also significantly transforming the digital experience for its customers.

Insurance firm Chubb Life launches health monitoring app. The Nation Thailand, October 17, 2020.
Chubb Life’s new Chubb LifeBalance app helps people view their health through a new lens. It is available in Thailand, Hong Kong, and Myanmar. The app is designed to help people actively manage physical, emotional, and environmental factors during and beyond the COVID-19 pandemic. ChubbLife Balance is available for download from the Google Plan and the App Store.

United Kingdom

Vitality partners with Peppy to become first U.K. Private Medical Insurer to offer a dedicated menopause support service. Press release, October 15, 2020.
Vitality has today announced a new partnership with Peppy, an expert personalized support service, to provide dedicated menopause support to its members beginning in early 2021. Through Peppy’s app-based digital health platform, women will have access to phone or video consultations, online webinars, and exercise classes.

Simplyhealth brings individuals and communities together to improve health of U.K. Press release, October 13, 2020.
The Simplyme app is a free app that helps support people’s health and mental well-being. Each time the app is downloaded SimplyHealth will donate £5 to help 160,000 disadvantaged young people look after their health by being active through sport.

Introducing Aviva Digicare + Workplace. Press release, September 30, 2020.
Aviva DigiCare+ Workplace is a new smartphone app for employees insured under Group Income Protection or Group Critical Illness policies. The services offered include health check, access to a digital GP, second medical opinion, mental health consultations, and nutritional consultations.

United States

Pillar launches collaborative online platform, helping families better protect and care for their loved ones. PR Newswire, October 21, 2020.
A family-first digital platform called Pillar makes it easier for people to organize and store their family’s most important information in a secure online dashboard. Pillar Life is offered for $9.99 per month for annual subscribers or $14.99 per month. Pillar takes care of all the modern family’s recordkeeping needs across medical, financial, legal, identity, and housekeeping information.

Bank of America launches life plan to help clients prioritize their financial goals and understand steps toward achieving them. Press release, October 5, 2020.
Life Plan is a new digital experience through which clients can set and track near- and long-term goals based on their life priorities. It enables via the mobile app customers to be able to select and prioritize their life goals. They can also track progress against these goals. There is a network of financial professionals available for support and consultation.