Streamlining Process

India

Bajaj Allianz Life Insurance launches ‘Smart Assist’, a real-time assistance service: Know how it works. Mint, August 27, 2020.
Smart Assist is designed to help customers know all about their product while enjoying virtual assistance and maintaining the social distance protocol. The service is available on the company’s app INS-tab. Customers can view product brochures and benefit illustrations and connect with senior experts using Smart Assist.

Japan

SOMPO Himawari starts new service to pay out benefits at ATMs. Press release, August 3, 2020. (Text in Japanese)
This new service applies to products sold online. The benefit can be paid out at more than 25,000 Seven Bank’s ATMs located at convenience stores and service stations. A customer has only to send their information via smartphone to receive a payout. The maximum amount that can be paid out is 10,000 yen.

Singapore

Neutrinos Partners with eBaoTech to “Make Insurance Easy” with low code development platform and Insurance PaaS platform. PR Newswire, July 3, 2020.
Customers can leverage the front-end application development capabilities for omni-channels provided by Neutrinos’ Low Code platform and the insurance APIs for the whole policy lifecycle provided by eBaoCloud InsureMO. InsureMO contains common APIs needed to manage the whole life cycle of life and health insurance policies, such as quotation, illustration, underwriting, payment, and claims. The Neutrinos Suite of Insurance Solutions offers seamless, end-to-end solutions for insurers, enabling cost, resource, and time optimization.

Sri Lanka

AIA introduces enterprise-grade, secure remote digital signatures, a first in Sri Lanka's life insurance industry. Colombo Gazette, September 18, 2020.
AIA Insurance has introduced enterprise-grade, secure remote digital signatures for customers, who can now sign documents in the comfort and privacy of their own homes.

Taiwan

Insurance companies form alliance in Taiwan. Taiwan News, July 4, 2020.
Taiwanese insurance customers with multiple policies can now update their personal information or file claims by applying through just one of their insurance companies, thanks to blockchain technology. The Chain of Insurance Industry Alliance established a collaboration to facilitate information exchanges among its members Cathay Life Insurance, Taiwan Life Insurance, and Nan Shan Life Insurance.

Thailand

Prudential Thailand and The 1 to launch country’s first lifestyle-health collaboration. Press release, August 11, 2020.
The 1 is Thailand’s largest loyalty platform. Through this collaboration, The 1’s members will gain access to highly customized digital lifestyle and health solutions based on their lifestyle preferences, health stages, and savings intentions. AI will be used to curate and offer services that are particularly relevant to members.

United States

Zipari launches the Superior member experience solution. PR Newswire, August 18, 2020.
This member-centric offering provides health insurance plans with customer experience (CX) technologies that modernize the CX journey across Medicare, individual, and group market segments.

Verisk launches EHR Triage Engine to help speed approval of life insurance applications. Globe Newswire, August 10, 2020.
The EHR Triage Engine uses data from electronic health records (EHRs) to help life insurers fast-track many applications. The engine bypasses manual workflows and leverages predictive analytics to analyze EHRs.

WoodmenLife overcomes COVID-19 obstacles to facilitate policy delivery with iPipeline's AlphaTrust e-Sign.
Business Wire, July 21, 2020.
WoodmenLife has implemented iPipeline's AlphaTrust® e-Sign product to remotely secure mandatory signatures to complete issuance and delivery of life insurance policies.