If you are currently receiving benefit payments by mail, there is a safer and faster way to access your funds. You can have your benefit checks either directly deposited or electronically transferred (EFT) to your bank account. Simply download the Request for Direct Deposit/Electronic Funds Transfer form from our web site, print it, fill it out and mail it back to us.
Mailing of Benefit Checks: Benefit checks are mailed in advance of the due date in an attempt to ensure timely arrival. Please allow 3 days after the due date before requesting a replacement check. Many times the check is delayed in the mail and you will receive it shortly. Replacing a check may result in a further delay.
Request the Direct Deposit or EFT Form
The Setting Every Community Up for Retirement Enhancement Act of 2019 (SECURE Act) became law on December 20, 2019. The Secure Act made major changes to the RMD rules. If you reached the age of 70½ in 2019 the prior rule applies, and you must take your first RMD by April 1, 2020. If you reach age 70 ½ in 2020 or later you must take your first RMD by April 1 of the year after you reach 72. You should consult with your personal tax advisor for recommendations and guidance on this topic and for current IRS rules regarding RMDs.
If the payment has not arrived 3 days after the due date, please contact us and we will research the matter. If your check was mailed and a reasonable mail time has elapsed, you should then request that we cancel it and issue a replacement check. A replacement check will be processed and mailed within 7 to 10 business days from the date of the request.
You simply need to notify us by a written and signed request. Your request must include your contract number. Or, if requested, we will provide you with a form on which to submit your new information.
For the protection of our clients, we only accept requests for address changes in writing and with signatures. Signatures are verified prior to processing all requests. Although phoning or E-mailing in such information is certainly easier, it is not in the best interests of our customers.
Call us or complete a Direct Deposit/Electronic Funds Transfer form to submit your bank information. Or, you may submit your information as a written and signed request, which should include a voided personal check or deposit slip from the account you will be using and your bank's phone number.
For your protection, we request that you submit the change(s) in writing. Please make sure your request is signed.
For the protection of our customers, information specific to your policy must be requested in writing by the Contract Annuitant or Contract Owner.
Upon request, we will send you an Annuity Service Request Form. Or, you may provide us with your written, signed request for beneficiary designation. All beneficiary designations (if applicable) must be authorized by the Contract Owner.
Please send to us a written and signed request that includes your contract number. Your request will be processed and a response mailed to you.
Because all change requests are "signature verified" before processing, you may want to have your signature notarized whenever feasible to avoid potential processing delays. You may also contact us for further clarification.
Aurora National Life Assurance Company, NAIC 61182, 16600 Swingley Ridge Road, Chesterfield, MO 63017
