If you are currently paying your premiums by mail, there is a convenient and faster way to pay them. You can have your premium paid monthly by Electronic Fund Transfer (EFT) from your bank account to Aurora. Please call us toll-free at 1-800-265-2652, during regular hours of operation for more information about using EFT, including associated administrative charges. Download the Premium Billing Mode Election form to elect the EFT option.
Mailing of Premium Payments to Aurora: Premium payments are due on the "Premium Due Date" noted on your Premium Bill. Your contract gives you a 31-day Grace Period. Please allow enough mailing time to ensure that your Premium payment arrives at our office before the end of the Grace Period. Also, carefully review your check for any errors or omissions.
Our professional and courteous customer service representatives are available to speak with you from 8:30 a.m. to 5:00 p.m., Eastern Time, Monday through Friday (excluding major holidays). Our toll-free number for life insurance customer inquiries is 1-800-265-2652.
Have Your Policy Number Handy: You can help us provide faster service by referencing your policy number on all correspondence and having it handy when you call us.
If you need information regarding the available loan amount, the loan interest rate, and how to repay the loan, please call your Aurora Agent, or our home office at (800) 265-2652.
Because the request for change of policy record, is currently unavailable please contact a customer service professional at 1-800-265-2652 to request, complete and mail this form to our office.
For the protection of our clients, we only accept requests for address changes in writing and with signatures. Signatures are verified prior to processing all requests. Although phoning or E-mailing in such information is certainly easier, it is not in the best interests of our customers.
Please complete the Premium Billing Mode Election form or contact a customer service professional at 1-800-265-2652 to request, complete and mail this form to our office. Along with the form, please include a voided personal check from the account you will be using and your bank's phone number.
For your protection, we request that you submit the change(s) in writing. Please make sure your request is signed.
Because all change requests are "signature verified" before processing, you may want to have your signature notarized whenever feasible to avoid potential processing delays. You may also contact us for further clarification.
