Product Trends

TECHNOLOGY

Medibank launches digital card in Apple Wallet. Press release, July 27, 2021.

Medibank is revolutionising its customer experience by offering a digital membership card, as part of a world-first launch of contactless digital health insurance cards in Apple Wallet. All Medibank customers can now claim on-the-spot at 20,000 healthcare practices by simply holding their iPhone or Apple Watch near any HICAPS terminals in Australia.

Sun Life Canada takes action to equip every Client with a personalized financial plan. PR Newswire, September 15, 2021.

Sun Life introduces a digital tool across all its wealth management and insurance platforms. The financial planning tool uses artificial intelligence and real-time collaboration capabilities to help Clients set, track, and continuously adjust personalized goals. the tool has a simple interface which includes calculators and the ability to create sandbox scenarios.

Green Shield Canada launches GSC everywhere, its new member website and app. Globe Newswire, August 26, 2021.

GSC Everywhere is a digital experience that streamlines online claims submission and simplifies access to information, whether checking coverage, searching for local health providers vetted by GSC or exploring the health services in GSC’s Digital Clinic.

BARMER health insurance company announces availability of Doctors’ Virtual Visit Service to all of its insureds in Germany.
SHL Telemedicine, July 7, 2021.

BARMER Health Insurance company announces that its customers will now have access to the video consultation doctors’ virtual visit service. This service is easily accessible via the BARMER Teledoktor App.

Manulife enhances MOVE app to help make healthy habits stick. Press release, July 27, 2021.

Manulife has launched a new habit building feature on its MOVE app. This Self set target allows customers to set their own goals. It includes Centr, a digital health and fitness program. Manulife has many links with popular health, wellness, and lifestyle brands.

ICICI Lombard launches insurance service on Telegram, adds services on WhatsApp. TSCFM News, August 2, 2021.

“The Telegram chatbot offers convenient facilities to clients for example registering motor chain, tracking claim status, renewing an insurance policy, downloading policy document, modifying the policy details among others,” as indicated by the ICICI Lombard press release.

Astra Life partners with HaloDoc. Coverager, July 8, 2021.

Astra Life has partnered with Halodoc to provide telemedicine services for group life insurance participants. Halodoc currently has more than 20,000 doctors and specialists who provide online consultations.

AIA Malaysia partners Touch ‘n Go eWallet on digital insurance. Life Insurance International, July 26, 2021.

AIA Malaysia has formed a long-term digital insurance partnership with Touch ‘n Go eWallet, a subsidiary of TNG Digital. Under the partnership, AIA will provide bespoke digital insurance solutions to more than 16 million Touch ‘n Go eWallet customers in the country.

AIICO launches Ella, a virtual assistant for customers. Asianet Pakistan Private Limited, August 25, 2021.

ELLA, is an interactive chatbot service It help customers make instant purchase or renewal of policies, claims reporting, product, and service enquiries. Ella is available 24/7.

Ceylinco Life launches customer app for full access to services. Daily Mirror Online, August 11, 2021.

Ceylife Digital, the company’s own mobile app, to bring unprecedented fingertip convenience to existing as well as potential customers by providing seamless access to insurance-related services, including the opportunity to purchase new policies and settle premiums. Launched in English, the app is to be upgraded shortly with trilingual functionality.

Qwalker, a Fitness App Built by First Life Insurance and TPIsoftware, Aims to Lead the Smart Health Trend in Taiwan. PR Newswire, July 16, 2021.

A health and fitness mobile app, Qwalker is a step tracker featuring gamification and interactivity with rewards, turning exercise into fun games. Qwalker not only gamifies health habits but also safeguards users' everyday well-being, driving a digital health transformation in Taiwan.

Democrance, MetLife tie up to pioneer digital insurance. Trade Arabia, August 1, 2021.

Democrance and MetLife’s partnership will give customers easy access to its wide range of targeted critical illness, accident, and health insurance retail solutions via their mobile devices. Products will be initially available via SMS and mobile web.

Careington Announces Launch of QuoteSavant, a New Insurance Comparison Service. PR.com, September 22, 2021.

QuoteSavant is a customer-first insurance comparison service which brings an elevated, concierge-style approach to shopping for insurance. Agents are trained to ask the right questions and work closely with customers to identify and connect them with the policy that best fits their wants and needs.

MetLife Introduces Upwise, New Mobile App That Helps Consumers Feel Good About Their Finances. Business Wire, September 20, 2021.

Upwise is designed to connect consumers’ behaviours around common financial concerns or stressor - like monthly budgeting, paying off debt, or long-term savings - to their emotions. For example, the app begins by assessing the consumer’s mood and understanding their relationship with money through the Money Mood tool. From there, Upwise helps consumers prioritize financial goals and suggests simple actions to develop good financial habits and feel more optimistic about what their money can do for them.

AMIH's EPIQ MD Launches Its Online Healthcare Platform Providing Affordable Primary Medical and Mental Health Care, Wellness... Globe Newswire, September 12, 2021.

The online health platform offers services which include primary medical and mental health care, preventative health and wellness programs, medical advocacy, discounted prescriptions. EPIQ MD offers a subscriber-based model designed to be affordable for everyone, with service options starting at $29.95 per month and up to $49.95 for larger families. It strives to be the all-in-one leading healthcare service provider for many millions of underserved Americans.

Wildflower Health, Medical Mutual Announce Partnership on Launch of MedMutual Maternity App. PR Web, September 9, 2021.

The MedMutual Maternity app features trackers and tools for expectant mothers. It also contains clinically trusted content to support members on a wide range of pregnancy and parenting topics.

Blue Cross Blue Shield of Massachusetts Members Can Now Access Virtual Behavioral Health Care Designed for Children & Families with Brightline. Press release, July 27, 2021.

Blue Cross members now have access to Brightline, a behavioral health solution specifically to support, children, teenagers, and their families. Brightline digital platform includes video visits with therapists, psychiatrists, speech therapists, behavioral coaches, and other professionals.

Miles raises $12.5 million Series A - Accelerating Momentum for Universal Travel Rewards Platform with New Investments from Scrum Ventures and TransLink Capital. PR Web, July 21, 2021.

The Miles platform allows anyone with a smartphone to earn miles for all of their travel, regardless of their mode of transportation. Whether by car (as a driver, passenger or rideshare), plane, train, subway, bus, boat, bicycle, or on foot, Miles effortlessly awards your commute – with alternative or more sustainable modes of transportation rewarded even further.

Anorak partners with Plum. Coverager, July 20, 2021.

Money management app Plum Fintech and Anorak Technologies are partnering to help users discover the kind of life insurance, income protection or critical illness coverage they need.

UnitedHealthcare to Provide Millions of Members with Year-Long Access to Peloton App. Press release, July 20, 2021.

Eligible UnitedHealthcare members will be able to access thousands of live and on-demand classes via the Peloton App for up to 12 months starting September 1. They will also receive a four-month waiver toward their All-Access Membership at no additional cost.

Techcombank Vietnam to distribute life insurance on iTCBLife. Coverager July 22, 2021.

iTCBLife introduces a tool that will streamline Techcombank’s distribution of life insurance products. Techcombank has more than 300 branches and over 2,000 users.

Prudential Vietnam launches online health check-up service to ensure safety during the pandemic. Vietnam News, July 16, 2021.

Customers can easily connect, make an appointment, and undergo personal medical examination via the eDoctor app. The service is initially available in seven provinces and cities.