With a view to promoting best care management and quicker improvement in symptoms, claims assessors are increasingly seeking to expand their knowledge and fluency around mental health conditions. In so doing, they can be more proactive in contributing to the wellness of the claimant, their families, and the community.
RGA’s PATHFINDER claims training program includes a Mental Health Conditions course designed specifically to help meet this need. The training includes a set of learning modules designed to help anyone without clinical experience develop insight and understanding of common mental health conditions in general, and in particular, to apply these insights in the context of an insurance claim for disability income, total and permanent disability or medical reimbursement.
RGA clients can access PATHFINDER through RGA’s Global Claims Guide/Manual. PATHFINDER offers a suite of online modules that allow learners to engage with content through multiple media, including text, visuals, audio, and downloadable material. Learners can track and recognize success throughout the program while accumulating continuing professional development points. Watch a brief video to learn more.