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Excellence in claims management requires deep technical knowledge with a human touch.

Claims management has always been complex, and never more so than today. Each insurer’s reputation rests on the ability to pay the right claim at the right time, every time.

As the leading global life and health reinsurer, RGA’s claims team is of the highest caliber, yet we are distinguished by more than the depth of our technical expertise. RGA is known for the value we place on forming stable, long-term partnerships and our demonstrated commitment to protecting the honest policyholder.

It can be a difficult balancing act to deliver timely and accurate decisions, identify potential sources of fraud, keep pace with medical advances and regulatory change, and meet rising claimant expectations. RGA stands by our clients at every step.  

Our philosophy is to deliver the best solutions, not just today or tomorrow but for years into the future. This means claims decisions that are not only technically correct but reflect local market conditions and practical considerations. To achieve this, we apply a uniquely cross-functional approach to ongoing claims management, leveraging our global reach, local insight, and expertise.

We also believe in the power of shared knowledge, and we are committed to offering thought leadership through exclusive publications, research and surveys, as well as active representation on major industry forums.  As a testament to our claims management expertise and client relationships, RGA has repeatedly been ranked #1 globally by claims managers on NMG Consulting's Business Capability index. We earn this recognition by offering :

  • Access to trusted local, regional, and global claims experts who are widely recognized in the industry for technical acumen and fairness of decision making. 
  • Meaningful risk management of various benefits through claims management tools. The RGA Global Claims Manual/Guide  includes comprehensive, country-specific information that assists in the adjudication of overseas death claims, fraud prevention tools and calculators, as well as a library of Best Practice Guides complete with assessment principles and practices, medical information, and other key considerations and knowledge checks across an array of benefit types and medical conditions. 
  • Through the Global Claims Manual, RGA clients can also access PATHFINDER, a new professional claims training program. PATHFINDER allows each user to individualize learning experiences by role and need.
  • High quality training and continuing education to prepare both new and seasoned claims professionals for success through interactive case studies, educational videos and other focused tools.

Clients can turn to RGA to help claims professionals reach the right decisions quickly. Curious? Contact us

Claims Thought Leadership 

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  • Peter_Barrett

    Peter Barrett

    Senior Vice President and Global Head 
    Underwriting, Claims and Medical
    RGA UK
    Send email > 
  • Marilda Kotze

    Marilda Kotze

    Vice President, Global Head of Claims
    RGA South Africa